Troubleshooting the App
solution
If you see…
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Error
message: Sorry, we had some trouble accessing your site.
There
is also a button to fix the error, but it doesn’t correct the problem.
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Then try…
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You may have hit a known problem with security zones in Internet
Explorer, see Work with
the cross-domain library across different Internet Explorer security zones in
apps for SharePoint.
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If you see…
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Error message: The required functionalities are not supported
by your browser. Please make sure you are using IE 8 or above, or other
modern browser. Please make sure the 'X-UA-Compatible' meta tag is set to be
'IE=8' or above.
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Then try…
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The cross-domain library requires a document mode of IE8 or above. In some scenarios, the
document mode is set to IE7 by default. You can use the Internet
Explorer developer tools to determine and change the document mode of your
page. For more information, see Defining Document Compatibility.
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If you see…
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Error
message: 'Type' is undefined.
Additionally,
your app uses the JavaScript Object Model (JSOM).
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Then try…
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The JSOM uses
the Type.registerNamespace method in the Microsoft Ajax
library to register the SP namespace. Use the following code
to add a reference to the Microsoft Ajax library from your page:
HTML
<script
type="text/javascript"
src="//ajax.aspnetcdn.com/ajax/4.0/1/MicrosoftAjax.js">
</script>
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